A Concierge Experience for Every Patient, Family, and Care Team.

The Aceso Patient Experience solution is the patient-room layer of the Aceso Sphere™ platform — the open foundation that unifies patient, clinical, and operations data into one coordinated experience. From admission to discharge, every service your health system offers — entertainment, education, virtual care, pastoral, environmental controls, dietary, and clinical workflow — is consumed by Aceso and delivered via a single concierge experience at every bedside.

The Challenge

Patient rooms have become a stack of disconnected devices — TV, pillow speaker, whiteboard, tablet, meal kiosk. Patients can’t find what they need, families feel left out, and clinicians lose hours chasing tasks across systems. HCAHPS scores suffer and clinical-team satisfaction erodes.

The Aceso Solution

Aceso Sphere Patient Experience replaces the patchwork with one open, configurable concierge platform at every bedside. The Aceso Sphere consumes data and services from across the health system — EHR, dietary, environmental services, education libraries, RTLS, and your own apps — and surfaces them as one seamless experience for the patient, the family, and the care team.

• Open platform that consumes data and services from across the health system
• Seamless communication between patient, family, and care team
• Real-time service requests — dietary, environmental, comfort, pastoral
• Personalized education tied to diagnosis, procedure, and care plan
• Digital whiteboard and door board, driven from clinical documentation
• On-demand access to entertainment and relaxation content
• Configurable to your brand, languages, and service line
• Single platform, single point of accountability, healthcare-grade support

Key Benefits

Higher HCAHPS Scores

Move the domains that move the score — communication with nurses and doctors, responsiveness, quietness, and discharge information — by giving patients a single, intuitive bedside experience that delivers answers, education, and service requests on demand.

Clear Communication Channels

Patients, families, and clinicians stay aligned on plan-of-day, care team, discharge process, and more. Virtual care integration, digital whiteboards, door boards, and translated content close the loop — no more whiteboard guesswork or missed handoffs.

Happier Clinical Teams

Nurses spend less time on logistics and more time at the bedside. Service requests, education delivery, and patient questions route automatically through the platform, so the care team focuses on care — not on chasing tasks across systems.

By the Numbers

Open Platform	System of Action	24 / 7	100%
Data and Communication	Bridge the Service Gap	Monitoring & Support	Healthcare-Focused

Why Aceso

Healthcare-only since 2009. Patient Experience runs on Aceso Sphere™ — the same open platform behind our digital signage, clinical, and operations solutions. Aceso consumes data and services from across the health system and delivers them as one concierge experience, so the bedside, the hallway display, and clinical dashboards share one platform, one support structure, and one accountable partner.

See it in your hospital.

Schedule a complimentary assessment with an Aceso advisor.