Aceso Interactive

Quarterly Update

Fall/Winter 2025 Volume 1 / Issue 3

The Core of Connected Care

Throughout 2025, Aceso has commissioned a deep study regarding the healthcare market – specifically, patient room technology, readiness, expected outcomes and future technology – and the role Aceso plays. It’s a market and brand assessment on steroids. As we get into 2026, we’ll share our findings, but the process has identified some clear trends that are important to share now.

  1. A majority of the providers we talk with (hospitals/health systems) feel the patient-focused technology in the room is insufficient.
  2. Further, the common thread we found is that providers/administrators report the average patient room is not wired for the future.
  3. As a result, there’s a patchwork of point solutions being deployed, and the practical support and scalability of varied solutions is not feasible.
  4. In addition to basic communication services, care teams and administrators are eager to embrace virtual care services, but scalability is a deterrent. Cost outruns benefit at scale.
  5. A platform and tool that incorporates patient services, education, entertainment, communication, virtual care services, etc. is a common request.
  6. Expected benefits are: improved patient satisfaction, streamlined workflow, ease of use, access to near real-time information, competitive differentiation…and a scalable price point.

In the coming weeks, Aceso will dive into strategies that can be initiated to tackle a patient room innovation project. Many clients are leveraging Aceso solutions to achieve the benefits notes in bullet six, and many more have laid the foundation for the future. As a practical matter, the market is moving towards the solutions Aceso designs…our job is to help provide the roadmap. We will share the details of the survey in our next newsletter, but eager to talk today if the timing is right for you.

Upcoming Events

Look for Aceso at the ONL New England Winter Quarterly Meeting in Framingham, Massachusetts Friday December 12!

Coming in 2026…

In conjunction with the market analysis, Aceso also commissioned a comprehensive brand study. Formal launch won’t happen until early Q1 2026, but the process has helped us think about our market approach. More plainly, the process made clear the benefits of the platform, and its alignment with what our clients are trying to accomplish. This will result in a new logo (you might notice the sneak preview in this newsletter), refreshed message, web site, and a new look and feel, but it’s also confirmation of our fundamental premise: that providing an innovative, flexible, scalable and open platform is the most practical solution as the market continues to navigate the needs of patients & providers today, while anticipating and accommodating for future advances.

We will continue our work with HP, Zoom, LG, Samsung, Collette and others as we continue to expand our platform of market leading partners! Aceso is committed to delivering scalable, innovative solutions that leverage the capabilities of today’s intelligence, and positions the platform for the future!

Client Support Center

If you have support questions, or need assistance, please email support@aceso.com and we will respond ASAP.